Modulate expert shares insight on responsible AI in voice channels

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate the agent and the customer experience.

Using digital displays for future-ready innovation

Digital signage plays a crucial role in future-proofing businesses through a dynamic and adaptable communication platform. Displays allow for real-time updates and flexibility that ensures deployers can quickly respond to market trends, regulatory changes and ever-evolving customer preferences.